Frequently Asked Questions - Sterling Stairlifts
POWER FAILURES
Do Sterling stairlifts still work in a power failure?
Yes. The Sterling Stairlift uses a 24v DC battery which is charged at both the top and the bottom of the stairs. The Sterling stairlift will continue to operate in a power failure for approximately 10* rides. Having charge points rather than a trailing cable reduces wear and avoids the need for extensive wiring.
* Up and down = 1 ride, dependant on user weight and length of stairs.
SAFETY
Do Sterling stairlifts comply with current safety standards?
Yes. Sterling stairlifts have ISO 9386 Part 2, comply with ASME standards, and achieve all other worldwide safety standards. They also feature a sensitive automatic stop should anything or anyone obstruct the stairway.
LIMITED SPACE
Even though Sterling stairlifts are among the slimmest on the market, what other options are there for use on narrow stairways?
Sterling’s SpaceSaver™ seat offers nearly 3” extra seat depth. This extra depth brings the user’s knees back from the opposite wall making it the ideal seat on narrow stairways or for taller users. It is also possible to fit the entire unit slightly closer to the wall with this seat type giving you even more free space on your stairs.
DOORWAYS
Does a doorway at the bottom of the stairs cause a problem?
No. Sterling offers hinge tracks so you can fold the track out of the way when not in use. What’s more this option is available as fully powered if required allowing you to control the hinge from the remote control.
FEELING SECURE
Do Sterling stairlifts have any other features for additional security?
Yes. When we designed Sterling stairlifts we took into account how it feels to be less physically confident and so we built in reassuring features like the lap belt. Easy to use, just push the clips together, to comfortably secure the rider.
LOCKING
Can I lock the stairlift to avoid misuse from others?
Yes. The Sterling stairlift has an on/off key that puts you in control of who uses the lift. It can be inserted while the arm is in the upright position which makes it easier for those with limited dexterity. When the arm is down in position the key is out of the way and can't be knocked.
WARRANTY
How long is the warranty on a Sterling stairlift?
All Sterling stairlifts are backed with a five year warranty on the gearbox and motor and 12 months on all other part. Terms and conditions apply.
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