Daily Living Blog

Homecare Suppliers, LLC Makes Its Mark Online With Instructional Videos Leading to a New Level in Customer Service and Care

March 10, 2009 on 5:41 pm | In Press Releases | No Comments

Contact: Pam Billings, 816-525-2205
www.buyastairlift.com

Kansas City, MO –

Homecare Suppliers, LLC, a nationally certified provider of home medical equipment for senior-age adults, is using innovation, customer service and easy-to-use online planning videos to help seniors live longer and healthier lives in their homes.

Homecare Suppliers industry leading Web site – www.buyastairlift.com – has become one of the top Web portals for consumers purchasing assisted living/mobility products online.

Throughout its Web site, customers discover detailed product descriptions, complemented with online videos showing installation instructions as well as product demonstrations.

“Customers increasingly tell us they’re looking for ways to make the buying and installation process easier, so Homecare Suppliers LLC has introduced a series of videos demonstrating our industry-leading products and their installations,” said Pam Billings, Director of Operations for Homecare Suppliers, LLC. “This offers our customers a valuable new tool that will make their decisions easier and their buying experience more pleasant.”

Homecare Suppliers started using online videos when it began selling via its Web site self-installed stair lifts. The company quickly recognized customers needed to be able to see how the stair lifts worked and how easy they are to install. Homecare Suppliers became one of the first dealers to use such videos on its Web site.

As Homecare Suppliers has added new products to its Web site, the company has continued to expand its online videos. Today, the Web site features more than 40 planning videos in its online library. The helpful videos cover everything from measuring your stairs for a stair lift to installing a bath lift in a tub.

The success of the online videos is evident to Homecare Suppliers, which has seen an increase in sales and positive responses from consumers who tell them competing dealers actually recommended they go to Homecare Suppliers online video library to watch the installation videos or to help answer their questions about how certain products work.

In addition it its online videos, Homecare Suppliers’ Web site features include easy-to-use navigation, strong visual images and content, customer testimonials, product photo galleries and site-search functionality. Products Homecare Suppliers offers online includes: stair lifts, wheelchair and scooter ramps, wheelchair and scooter lifts, bath lifts, shower chair, walk-in bathtubs, dumbwaiters, toilet bidets, bed rails and numerous daily-living products.

Homecare Suppliers maintains a toll-free phone number to assist customers at 888-252-2205. Homecare Suppliers is headquartered in Kansas City, Mo., and operates offices outside Springfield, Mo. Homecare Suppliers also has contracts with qualified installers across the nation

About Homecare Suppliers, LLC
Homecare Suppliers is a privately-held business specializing in home medical equipment for senior-age adults. Homecare Suppliers was recently recognized by Senior Approved Services as a Certified Senior Approved Service. The national certification is only awarded to those service providers (or businesses) that have at least a 90 percent customer satisfaction rating. The company is dedicated to providing a new level of service and technology for consumers researching and buying assisted living/mobility products online. Homecare Suppliers’ Web site is located at www.BuyAStairLift.com.

Contact:
Pam Billings, 816-525-2205
pbillings@buyastairlift.com

Homecare Suppliers, LLC

Homecare Suppliers is featured in February’s Homecare Magazine

March 10, 2009 on 4:36 pm | In Media/Articles | No Comments

Homecare Suppliers is pleased to be featured in Homecare Magazine. Homecare Magazine is a monthly magazine by HomeCare. HomeCare serves home medical equipment providers who provide patients in the home with medical equipment, medical supplies, and a variety of in-home services. Their magazine provides HME subscribers with timely legislative, regulatory and business news; in-depth analyses of various market segments; features on emerging issues and trends; practical how-to advice on business operations; best-practices profiles; and a constant stream of new product information.

In the February issue, Susanne Hopkins highlights Homecare Suppliers with her article titled “Getting A Lift Without Medicare.” It can be read in its entirety here at HomecareMag.com. While the article is written in part to inform those in the medical equipment industry that they can get by without medicare and insurance reimbursement, it also highlights the foundation on which Homecare Suppliers is built: Integrity & Quality Customer Service.

Pam Billings, Director of Operations, explains in the article why we chose as a company to not pursue medicare and medicaid products.
“There was too much turmoil in the Medicare segment, says Pam, and it was tainted with the appearance of fraud and abuse, something her husband, a police detective, particularly wanted to avoid.

They don’t even accept private insurance. “We do not carry any product that private insurance, Medicare or Medicaid would reimburse for. We do that purposely. We do not want to confuse any consumer who would think we would file [a claim] for them … Any products you buy through us do not have HCPCS numbers. You can’t get reimbursed,” Pam says.

As well, she adds, “we have no intention in the next five years to own or to rent property, so our model didn’t lend itself to Medicare and Medicaid.”

Because insurance is not involved, the company has been able to handle payments differently as well.

“We found that most companies get payment up front,” Pam says, adding that Homecare Suppliers does, too, when the company completes an Internet sale. But when sales are local, the installation is completed before customers pay. “We wanted to be unorthodox and say, ‘We trust that you are going to pay us,’” she says.

The article points out that Homecare Suppliers is not only an internet sales dealer but we also do site visits to assist our local Kansas City customers with their purchases of bath lifts, stair lifts and other mobility products. We want to go the extra mile to make sure that our customers are getting the product they need.

Introducing Us to the Blog World

February 21, 2009 on 11:45 am | In Media/Articles, Uncategorized | 2 Comments

Welcome World. We are in the process of finding our blogging voice. Our goal with our blog is not only to support our customers at Homecare Suppliers – www.buyastairlift.com with useful information to assist in their mobility needs but also to raise awareness and information about seniors and disabilities that affect mobility.

We are excited about 2009 and our awareness campaign. As we take to the world wide web in new platforms and ways, we hope that you will be active with us in ensuring that we meet all your needs. Let us know how we can be of help or what we can discuss to keep you informed.

We thank you for your support and we thank those of you who are just finding us. We look forward to all that this year brings. Happy 2009!!

We appreciate the search engines that are hosting us in their directories. Thanks. As soon as we can figure out how to add you to our blogroll – we’ll do that!

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